I just had a great experience with them. I have bought from them at shows, but never ordered, but I ordered two Phaius a couple of days ago. Got an email saying expect delivery in 7 to 10 days and the orchids showed up today! Beautiful, clean, healthy plants. The first one, the alba, showed up newly repotted with two new growths. The second showed up needing repotting with four new growths. And shipping was free. Both are 24" tall.