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Mobile App Down?

Discussion in 'Website Support & Feedback' started by JohnF, Nov 7, 2015.

  1. Nov 7, 2015 #1
    JohnF

    JohnF New Member Supporting Member

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    I usually read the OrchidsForum every day using the mobile app. But for nearly a week I've been getting an error message, saying that it failed to connect to the server. I've tried uninstalling and reinstalling the app, but that hasn't solved the problem.

    Is this a known issue? Is there something else I should try?

    Thanks--JohnF
     
  2. Nov 7, 2015 #2
    KellyW

    KellyW Orchid wonk Staff Member Supporting Member

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    Hi John. I was not aware of this problem and will pass it on to Brent, the forum owner.

    When you say "mobile app" are you talking about TapaTalk or the Orchids Forum phone app? Are you using iPhone or Android?

    Thanks for the heads-up.
     
  3. Nov 7, 2015 #3
    JohnF

    JohnF New Member Supporting Member

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    Thanks, Kelly. I use the OrchidsForum.com phone app for Android.

    John
     
  4. Nov 8, 2015 #4
    wpinnix

    wpinnix William Pinnix

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    I'm having the same problem as well, for the same length of time. Mobile app for Android.
     
  5. Nov 8, 2015 #5
    KellyW

    KellyW Orchid wonk Staff Member Supporting Member

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    Thanks, Bill. I haven't heard from Brent yet.
     
  6. Nov 9, 2015 #6
    KellyW

    KellyW Orchid wonk Staff Member Supporting Member

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    John and Bill, I haven't heard from Brent yet. I just tried the app on my iPhone and it worked fine. Must just be the Android server having issues (?) Hopefully we will hear from Brent soon.
     
  7. Nov 12, 2015 #7
    wpinnix

    wpinnix William Pinnix

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    Thank you Kelly. I'm still having problems. I tried uninstalling and reinstalling again and still get the error. 'Unable to connect to forum, please check with the forum administrator if this problem persists'
     
  8. Nov 12, 2015 #8
    KellyW

    KellyW Orchid wonk Staff Member Supporting Member

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    Bill, sorry the problem is persisting. The "forum administrator" is not being responsive currently. Unfortunately, I don't have any other way to help.
     
  9. Nov 13, 2015 #9
    Brent W

    Brent W Owner Staff Member

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    We are looking into this as well as issues with our email setup.
     
  10. Nov 19, 2015 #10
    blestbeing

    blestbeing Member

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    David Greene here aka blestbeing, I am having the same trouble
     
  11. Nov 20, 2015 #11
    Brent W

    Brent W Owner Staff Member

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    This should be fixed. Can you confirm?
     
  12. Nov 21, 2015 #12
    JohnF

    JohnF New Member Supporting Member

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    Yes, it's working now on my android phone. Thanks, Brent!
     
  13. Nov 21, 2015 #13
    wpinnix

    wpinnix William Pinnix

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    Working for me too