A+. Darrin made an error on an early December order that I placed, and he fixed it beyond what I was comfortable with. So I placed another order. Man... if you want big fat healthy dracs, order from Mountain. All of the other plants I purchased from him are healthy as well. He has a decent selection of almost impossible to find species. The plants he sells are large for the money, and he charges actual shipping plus $2 for the box. That's a tough find these days. The only down side is that I think he was holding out on a couple of plants that I wanted, so that I would return to place another order. I don't really mind, because I'd buy from him again without hesitation.